Support Center

We're here to help you get the most from your InfinitySwirl

Contact Us

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Phone Support

1-800-724-7895

Mon-Fri 8am-8pm ET
Sat-Sun 10am-6pm ET

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Email Support

support@infinityswirl.com

Response within 24 hours

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Live Chat

Chat with us online

Available during phone hours

Frequently Asked Questions

How long does it take to make ice cream with an InfinitySwirl?

With the InfinitySwirl Classic (pre-frozen bowl), ice cream is ready in 20-30 minutes. The InfinitySwirl Pro and Max have built-in compressors, so there's no pre-freezing needed - just add ingredients and have ice cream in 25-40 minutes depending on the recipe.

Do I need to pre-freeze the bowl?

Only the InfinitySwirl Classic requires pre-freezing (12-24 hours). The Pro and Max models have built-in compressors that freeze on demand - no pre-freezing required.

What is the warranty on InfinitySwirl products?

All InfinitySwirl ice cream makers come with a 2-year limited warranty. The Pro and Max models include an extended 5-year warranty on the compressor. Register your product at infinityswirl.com/register to activate your warranty.

Can I make dairy-free or vegan ice cream?

Absolutely! InfinitySwirl works great with coconut milk, almond milk, oat milk, cashew cream, and other dairy alternatives. Check our recipe app for dozens of dairy-free recipes.

Where can I buy InfinitySwirl products?

InfinitySwirl products are available at major retailers including Target, Walmart, Williams Sonoma, Sur La Table, Bed Bath & Beyond, and Amazon. Visit our store locator to find a retailer near you.

What colors are available?

InfinitySwirl ice cream makers are available in 5 colors: Midnight Black, Arctic White, Rose Gold, Ocean Mist (teal), and Sunset Orange. Color availability varies by model and retailer.

How do I clean my InfinitySwirl?

The removable bowl, lid, and mixing paddle are all dishwasher safe. Simply wipe down the base unit with a damp cloth. Never submerge the base unit in water.

What are Swirl Pods?

Swirl Pods are pre-measured flavor base pods that make ice cream making even easier. Each pod contains a perfectly balanced mix of cream base, sugar, and natural flavoring. Simply add one pod plus 2 cups of milk or cream to your InfinitySwirl. Available in Vanilla Bean, Dutch Chocolate, and Fresh Strawberry.

Downloads & Resources

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User Manuals

Download PDF manuals for all InfinitySwirl models

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Recipe Book

100+ recipes from classic to creative

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InfinitySwirl App

Download for iOS and Android

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Replacement Parts

Order bowls, paddles, and accessories